Certificate in Effective Communication Skills in Business and Work Experience – QQI Level 5


Course Aims and Objectives

  • This course aims to develop learners’ understanding of the importance of effective communication.
  • Students will develop the skills to communicate confidently in a variety of work and interpersonal situations.
  • Participants will learn to use current communications technology and a variety of media and develop basic writing skills for work.
  • Participants will take part in career planning and preparation and gain work experience.

Course Content

Communications 5N0690

  • Understanding the communication process, barriers to effective communications and the effects of perception, attitude, beliefs and culture on the outcomes of the communication process.
  • Developing effective interpersonal communication skills, assertiveness training, practising and gaining confidence in a variety of situations, e.g., dealing with clients, dialogue and negotiating for ourselves, interviews, information provision, advocacy, meetings, professional presentations, etc.
  • Reading, analysing and critiquing the written word.
  • Writing skills in areas such as business correspondence, e-mails, reports, research assignments and personal writing.
  • Use of visual and non-verbal communication.
  • Using communications technology efficiently and appropriately in business or office settings and appreciate the implications, issues and legislation related to the use of ICT and information systems.

Work Experience 5N1356

  • Work experience gives learners the opportunity to put classroom learning into practice and demonstrate work-based competences in their chosen field of learning.
  • The aim of the module is to enhance participants’ career development, prepare them for the work environment and consolidate the knowledge gained in other vocation-related modules.
  • They will explore vocational areas of interest, research employment opportunities and gain valuable experience which will help further career goals.
  • Participants will conduct a personal skills analysis, prepare a professional CV and personal statement, prepare and practice for job interviews.
  • Learners will be encouraged to evaluate the skills gained through work experience and set goals for their continuing career development.

Course Work
Assessment will comprise of assignments and skills demonstrations.  Successful candidates will be awarded QQI Level 5 Component Certificates in Communications and Work Experience.

16 January, Tuesday, 7pm – 10pm, 10 weeks

Entry Requirements
QQI Level 4, Leaving Certificate or Leaving Certificate Applied, mature students with relevant work or life experience, English language proficiency if appropriate.




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