Certificate in Reception Skills & Customer Service


Certificate in Reception Skills & Customer Service

Course Aim and Opportunities

  • Students will gain an understanding of what is involved in running a professional front office operation.
  • Students will develop basic skills to apply for jobs such as receptionist, front office administrator, general office support.
  • Job opportunities exist in public sector departments, teleservices, professional practices and a wide range of private commercial businesses.
  • Communication and interview skills will be a very strong focus to give our students every chance of success at interview.
  • The qualifications will make an excellent addition to any CV.

Course Outline

  • Skills and duties of a receptionist; front desk organisation, reception area maintenance, security and emergency procedures.
  • Diary and booking maintenance.
  • Communication Skills; assertiveness and confidence building; job interview techniques and CV preparation.
  • Customer service skills; understanding excellence; dealing with complaints and awkward situations, etc.
  • Telephone techniques, receive visitors; sales enquiries, etc.
  • Consumer Legislation.
  • Petty Cash; invoices and credit notes; receipts and payments.
  • Incoming and outgoing mail; filing systems.
  • Databases maintenance; word processing, business letters and documents.

Course Work and Certification

Assessment will comprise of assignments and skills demonstrations.
Successful candidates will be awarded FETAC/QQI Level 5 Component Certificate in Reception Skills.

19 January, Tuesday, 7pm – 10pm, 10 weeks.

Entry Requirements
QQI Level 4; Leaving Certificate or Leaving Certificate Applied
Mature students with relevant work or life experience. English Language proficiency.


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