Course Aims and Opportunities
Working as a team is a normal part of our modern work environment therefore effective communication skills are essential in achieving goals and minimising stress. By increasing our assertiveness awareness and communicating more effectively we will increase our confidence and self-esteem, make better use of our time and gain more positive results from many situations. This course will address real-life and teamwork situations.
Understanding the Benefits of Assertive (Positive) Communication Behaviours
- What are Assertive, Non-assertive and Aggressive behaviours.
- Effects of these behaviours on you, others, the team and the organisation.
- Benefits of assertive behaviour.
- Verbal and non-verbal aspects of behaviours.
- What are your rights and responsibilities?
- How acceptance of rights and responsibilities helps in negotiation and interpersonal relations.
- How beliefs affect our behaviour and the results we get.
Teamworking Essentials
- What are the elements required for a team to be successful?
- Roles and personalities within teams.
- Stages of team development
- Types of teams and Leadership in teams
- Collaboration, cooperation and problem-solving approaches.
Communication Skills Development
- Presenting information and giving your opinion.
- Making requests of colleagues, team members, business associates
- Disagreeing and stating your views.
- Giving and accepting feedback – positive and negative.
- Giving bad news.
- Contributing assertively in teams and meetings
- Negotiating assertively and finding common ground.
- Dealing with non-assertive and aggressive behaviour in others.
- Tips for dealing with situations we perceive as challenging.
Duration/Start
12 November, Tuesday and Wednesday, 10am – 3pm
Fee
€150