IT Support Technician – CompTIA A+


Course Aims
The CompTIA A+ certification is the industry standard for validating vendor-neutral skills expected of an entry-level computer technician. Those holding the A+ certification have a broad base of knowledge and competency in core hardware and operating system technologies including installation, configuration, diagnosing, preventive maintenance and networking. To receive the CompTIA A+ certification, a candidate must pass two exams – the CompTIA A+ 220-801 and 220-802 examinations.

CompTIA A+ 220-801 covers the fundamentals of computer technology, installation and configuration of PCs, laptops and related hardware, and basic networking.
CompTIA A+ 220-802 covers the skills required to install and configure PC operating systems, as well as configuring common features (e.g. network connectivity and email) for mobile operating systems.

Course Content

  • Computer Parts and Tools
  • Working inside a Computer
  • Introducing Windows Operating Systems
  • All about Motherboards & Supporting Processors and Upgrading Memory
  • Supporting Hard Drives
  • Installing Windows
  • Satisfying Customer Needs
  • PC Maintenance and Troubleshooting Strategies
  • Maintaining Windows and Optimizing Windows
  • Troubleshooting Windows and Applications and Troubleshooting Windows Startup Problems
  • Troubleshooting Hardware Problems
  • Connecting to and Setting up a Network and Networking Types, Devices and Cabling
  • Windows Resources on a Network and Security Strategies
  • Supporting Notebooks and Mobile Devices
  • Supporting Printers
  • Detailed Syllabus

Thursday, 7pm – 10pm, 12 weeks

Entry Requirements
ECDL or equivalent and/or relevant work experience. Computer skills essential.

€475    (Exam fee €174 x 2)

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