Certificate in Communications – QQI Level 5


Course Aim and Opportunities

  • Understand the importance of excellent communication skills and systems for personal and career success.
  • Develop the assertiveness, confidence and skills to work effectively with colleagues and customers and deal positively with work situations.
  • Learn about modern office communications systems and technology, prepare business documents and perform reception & customer service roles.
  • Complete a personal skills analysis, prepare a professional CV, understand the job interview process and practice mock interviews.
  • Successful candidates can go on to study other business modules and progress to further qualifications in business or management.

Course Outline

  • Effective interpersonal communication skills, assertiveness & confidence building techniques; personal image, discussion and negotiation skills; presentation skills etc.
  • Reception skills and front desk organisation.
  • Customer service skills; understanding excellence; maintaining customer databases, dealing with complaints, consumer legislation, etc.
  • Effective business telephone techniques; call screening; dealing with awkward situations.
  • Organising meetings, group discussions and decision-making.
  • Visual communication skills, e.g., designing advertising, posters, presentation of information in visual format.
  • Reading & writing skills; critical and analytical reading skills; compose professional business letters, minutes, reports, memos.
  • Communications technology: how to use a range of communication technologies, e.g., word processing, email, internet, fax, business telephone skills.

Course Work & Certification
Assessment will comprise of assignments and skills demonstrations.
Successful candidates will be awarded QQI Level 5 Component Certificate in Communications.

September, 7pm – 10pm, 12 weeks

Entry Requirements
QQI Level 4; Leaving Certificate or Leaving Certificate Applied; Mature students with relevant work or life experience. English Language proficiency if appropriate.


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