Certificate in Communications & Work Experience in Healthcare – QQI level 5


Course Aims

  • This course aims to develop learners’ understanding of the importance of effective communication.
  • Students will develop the skills to communicate confidently in a variety of work and interpersonal situations.
  • Participants will learn to use current communications technology and a variety of media and develop basic writing skills for work.
  • Participants will take part in career planning and preparation and gain work experience.

Course Content
Students will be trained in:

Communications 5N0690

  • Understanding the communication process, barriers to effective communications and the effects of perception, attitude, beliefs and culture on the outcomes of the communication process.
  • Developing effective interpersonal communication skills, assertiveness training, practising and gaining confidence in a variety of situations, e.g., dealing with clients, dialogue and negotiating for ourselves, interviews, information provision, advocacy, meetings, professional presentations, etc.
  • Reading, analysing and critiquing the written word.
  • Writing skills in areas such as business correspondence, e-mails, reports, research assignments and personal writing.
  • Use of visual and non-verbal communication.
  • Using communications technology efficiently and appropriately in business or office settings and appreciate the implications, issues and legislation related to the use of ICT and information systems.

Work Experience 5N1536

  • The work experience module offers an opportunity for learners to demonstrate work-based competences under supervision in their chosen field of learning.
  • The aim of the module is to enhance participants’ career development, prepare them for the work environment and consolidate the knowledge gained in other vocation-related modules.  They will explore vocational areas of interest, research employment opportunities and gain work experience which will help further career goals.
  • Participants  will conduct a personal skills analysis,  prepare a professional CV and personal statement, prepare and practice for job interviews.
  • Learners will be encouraged to evaluate the skills gained through work experience and set goals for  their continuing career development.

Course Work

  • Assessment will comprise of assignments and skills demonstrations.
  • Successful candidates will be awarded QQI Level 5 Component Certificate in Communication & Work Experience.

16 January 2018, Tuesday, 7pm – 10pm

Entry Requirements
QQI Level 4, Leaving Certificate or Leaving Certificate Applied, mature students with relevant work or life experience, English language proficiency if appropriate.




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