Course Aims
- This course aims to develop learners’ understanding of the importance of effective communication.
- Students will develop the skills to communicate confidently in a variety of work and interpersonal situations.
- Participants will learn to use current communications technology and a variety of media and develop basic writing skills for work.
- Participants will take part in career planning and preparation and gain work experience.
Course Content
Students will be trained in:
Communications 5N0690
- Understanding the communication process, barriers to effective communications and the effects of perception, attitude, beliefs and culture on the outcomes of the communication process.
- Developing effective interpersonal communication skills, assertiveness training, practising and gaining confidence in a variety of situations, e.g., dealing with clients, dialogue and negotiating for ourselves, interviews, information provision, advocacy, meetings, professional presentations, etc.
- Reading, analysing and critiquing the written word.
- Writing skills in areas such as business correspondence, e-mails, reports, research assignments and personal writing.
- Use of visual and non-verbal communication.
- Using communications technology efficiently and appropriately in business or office settings and appreciate the implications, issues and legislation related to the use of ICT and information systems.
Work Experience 5N1536
- The work experience module offers an opportunity for learners to demonstrate work-based competences under supervision in their chosen field of learning.
- The aim of the module is to enhance participants’ career development, prepare them for the work environment and consolidate the knowledge gained in other vocation-related modules. They will explore vocational areas of interest, research employment opportunities and gain work experience which will help further career goals.
- Participants will conduct a personal skills analysis, prepare a professional CV and personal statement, prepare and practice for job interviews.
- Learners will be encouraged to evaluate the skills gained through work experience and set goals for their continuing career development.
Course Work
- Assessment will comprise of assignments and skills demonstrations.
- Successful candidates will be awarded QQI Level 5 Component Certificate in Communication & Work Experience.
Entry Requirements
QQI Level 4, Leaving Certificate or Leaving Certificate Applied, mature students with relevant work or life experience, English language proficiency if appropriate.